Refund Policy
At Yahalacostech, your satisfaction is our priority. We offer a fair and transparent refund policy across all product categories, from electronics and gadgets to lifestyle and more. Please review the guidelines below to understand your options.
2. Eligibility for Returns & Refunds
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You may request a refund or return within 30 days of receiving your order.
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Items must be returned unused, in original packaging, and with all accessories and tags intact.
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Certain categories may have special conditions (see Section 5).
3. Return & Refund Process
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Initiate Return: Contact our Support Team at [your email address], including:
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Your order number
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Product name(s)
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Reason for return or refund request
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Return Approval: We’ll review and respond within 2 business days with instructions and a return label (if applicable).
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Return Shipping: Unless the return is due to a defect or error on our end, you’re responsible for the return shipping cost.
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Inspection & Refund: Once we receive the returned item and confirm it meets our requirements, a refund will be issued to your original payment method within 5–7 business days.
4. Exchanges & Store Credit
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Need a different product? Let us know! We’ll process an exchange upon receiving the returned item—subject to stock availability.
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Prefer store credit? It’ll be issued automatically once your return is processed.
5. Category-Specific Conditions
| Category | Additional Notes |
|---|---|
| Electronics & Gadgets | Must be in original, unopened packaging. Factory seals intact. |
| Accessories & Apparel | Must be unworn, unwashed, and in original condition with tags still attached. |
| Clearance Items | Final sale—no returns, exchanges, or refunds allowed. |
| Hygiene Products | Products such as intimate items or eye-related goods are non-returnable unless defective. |